1 Scope of This Privacy Policy

This Privacy Policy applies to information collected through repmanual.com, related webpages, checkout pages, customer accounts, customer-support communications, and other online services operated by Repair Manual.

In this Privacy Policy, “Repair Manual,” “we,” “us,” and “our” refer to Rep Manual LLC.

This policy applies when you browse our website, create an account, place an order, request customer support, subscribe to communications, submit information to us, or otherwise interact with our services.

2 Information We Collect

The information we collect depends on how you interact with Repair Manual. We may collect the following categories of information.

Sensitive Information

Repair Manual does not ordinarily request or require sensitive personal information such as Social Security numbers, biometric identifiers, medical information, racial or ethnic origin, religious beliefs, sexual-orientation information, or precise geolocation information in order to purchase our products.

Please do not send sensitive personal information through customer support forms or ordinary email unless it is specifically requested and reasonably necessary.

3 Sources of Personal Information

4 How We Use Personal Information

We may use personal information to:

• process, confirm and fulfill customer orders;
• provide access to purchased products or services;
• arrange shipment or delivery where applicable;
• process payments, refunds and chargeback inquiries;
• create and administer customer accounts;
• respond to product questions and customer-support requests;
• send transactional emails such as order confirmations and service notices;
• maintain transaction, tax, accounting and business records;
• detect, investigate and prevent fraud, abuse and unauthorized activity;
• protect our website, infrastructure, customers and business;
• diagnose technical problems and improve website functionality;
• measure website usage and performance;
• personalize or improve the shopping experience;
• send marketing communications where permitted by law;
• enforce our agreements and policies;
• respond to lawful requests, court orders or regulatory obligations;
• establish, exercise or defend legal claims;
• comply with tax, accounting, consumer-protection and other legal requirements.

5 Orders, Checkout & Payment Information

When you place an order, we collect information necessary to complete the transaction. This may include your name, billing information, shipping information, email address, telephone number, products ordered, transaction amount and related order details.

Payments may be processed by independent third-party payment processors. Depending on the payment method selected, payment-card information may be transmitted directly to the applicable payment processor rather than stored on Repair Manual’s systems.

We may receive limited payment-related information from those providers, such as the payment status, transaction ID, payment method, card brand, expiration information, or last digits of a payment card where made available to us.

6 How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate Repair Manual and provide our products and services.

Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, a subpoena, court order, governmental request or other lawful process; to investigate fraud or unlawful conduct; or to protect the rights, property, safety and security of Repair Manual, our customers or others.

Business Transfers

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, reorganization or similar corporate transaction, subject to applicable law.

7 Cookies & Similar Technologies

Repair Manual and our service providers may use cookies, local storage, pixels, tags and similar technologies to operate and improve the website.

You can usually control cookies through your browser settings. Disabling essential cookies may prevent features such as the shopping cart, checkout or account login from functioning correctly.

8 Analytics, Advertising & Preference Signals

We may use analytics services to understand how visitors use the website, measure performance, detect problems and improve the customer experience.

If advertising or marketing technologies are used, those providers may collect device identifiers, cookie identifiers, IP addresses, website activity or similar information in accordance with their own privacy practices.

We do not intentionally sell personal information for monetary consideration. Certain advertising or analytics disclosures, however, may be treated as a “sale,” “sharing,” or processing for “targeted advertising” under some U.S. state privacy laws.

Where applicable law gives you a right to opt out of such processing, we will provide the required privacy choice or request mechanism.

Do Not Track

Some browsers provide a “Do Not Track” setting. Because there is no single universally accepted standard for responding to traditional Do Not Track signals, our website may not respond to those signals in all circumstances.

9 How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Factors we consider include:

• the length of our relationship with you;
• whether you maintain a customer account;
• the need to maintain purchase and transaction records;
• tax, accounting and financial-record requirements;
• fraud prevention and security needs;
• customer-support and dispute-resolution requirements;
• contractual requirements;
• applicable statutes of limitation;
• legal, regulatory or law-enforcement obligations.

Information may remain for a limited period in backups, archives, security logs or systems designed to prevent accidental loss, even after it is removed from active systems.

10 Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse or destruction.

These measures may include access controls, secure connections, server and network protections, software updates, authentication, monitoring, backups and security procedures appropriate to the nature of the information involved.

Security Incidents

If we become aware of a security incident involving personal information, we will investigate the incident and provide legally required notifications when applicable.

11 Your Privacy Choices & Rights

Depending on where you live and the law applicable to our processing, you may have some or all of the following rights.

How to Submit a Privacy Request

To exercise an applicable privacy right, contact: info@repmanual.com and use the subject line Privacy Request.

Please provide sufficient information for us to identify your account or transaction and understand the request. We may need to verify your identity before completing certain requests.

Authorized Agents

Where applicable law allows an authorized agent to submit a request on your behalf, we may request proof of the agent’s authority and may independently verify your identity.

No Discrimination

We will not unlawfully discriminate against you for exercising a privacy right provided by applicable law.

12 Privacy Information for Wyoming Residents

Repair Manual’s privacy practices are intended to comply with applicable Wyoming consumer-protection, information-security and data-breach requirements.

Wyoming Security-Breach Requirements

Wyoming law requires businesses conducting business in Wyoming that maintain covered personal identifying information about Wyoming residents to investigate qualifying security breaches and, when misuse has occurred or is reasonably likely to occur, provide required notification without unreasonable delay, subject to applicable statutory exceptions.

If an incident affecting your information requires notice under Wyoming law, we will provide notice using a legally permitted method and include information required by applicable law.

Consumer Protection

We seek to describe our information practices accurately and avoid misleading representations concerning the collection, use, disclosure or security of customer information.

Voluntary Privacy Requests

Wyoming does not currently provide the same general private-sector consumer data rights established by comprehensive privacy laws in some other states. Nevertheless, where reasonably possible, Repair Manual may honor verified requests from Wyoming customers to access, correct or delete personal information, subject to legal, transactional, security and recordkeeping requirements.

13 Residents of Other U.S. States

Certain U.S. states have enacted comprehensive consumer privacy laws. If one of those laws applies to Repair Manual and to your personal information, you may have additional rights.

Depending on applicable law, these rights may include:

• confirming whether we process your personal information;
• accessing personal information;
• correcting inaccuracies;
• requesting deletion;
• obtaining portable copies of certain information;
• opting out of the sale of personal information;
• opting out of targeted advertising or certain forms of sharing;
• limiting certain uses of sensitive personal information;
• opting out of certain automated profiling where applicable;
• appealing a decision concerning a privacy request;
• receiving equal service without unlawful retaliation for exercising rights.

Rights vary by jurisdiction and may be subject to thresholds, exemptions and exceptions. We will evaluate requests under the law applicable to the requesting individual.

14 Children’s Privacy

Repair Manual is a general-audience ecommerce website and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13 in circumstances subject to the Children’s Online Privacy Protection Act (“COPPA”) without the required parental notice and consent.

If you are a parent or legal guardian and believe a child under 13 has provided personal information to us, please contact us at info@repmanual.com. We will review the request and take appropriate action.

15 Visitors Outside the United States

Repair Manual is operated from the United States. If you access our website from another country, information may be transferred to, processed in, or stored in the United States and other countries in which our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in your country.

Where applicable law requires additional safeguards for international data transfers or grants additional rights to individuals, we will apply those requirements to the extent they apply to our activities.

16 Third-Party Websites & Services

Our website may contain links to third-party websites, payment platforms, shipping services, social networks or other external services.

This Privacy Policy does not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing information directly to them.

Embedded Content

Pages may include embedded content or functionality supplied by third parties. Such services may collect information directly from your browser or device according to their own privacy policies.

17 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, service providers or applicable law.

When we update this policy, we will revise the “Last Updated” date at the top of the page. If required by law, we may provide additional notice of material changes.

We encourage visitors to review this Privacy Policy periodically.

Common Privacy Questions

18 Contact Repair Manual

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us.

Applicable Law

This Privacy Policy and Repair Manual’s privacy practices are intended to comply with applicable United States federal law and applicable Wyoming law. To the extent another applicable state, federal or international law provides mandatory privacy rights or protections that cannot lawfully be waived, those rights and protections will apply.